Warranty
Warranty Information
Warranty Coverage
**New Items:**
We are proud to offer a comprehensive 2-year warranty on all new items purchased from our store. This warranty covers any defects in materials or workmanship under normal use during the warranty period. If a defect arises and a valid claim is received within the warranty period, we will either:
- Repair the defective item at no charge, using new or refurbished replacement parts.
- Replace the item with a new or refurbished product that is equivalent to the original product.
- Offer a partial or full refund at our discretion.
**Pre-Owned Items:**
For our pre-owned items, we provide a 6-month warranty. This warranty covers any defects in materials or workmanship under normal use during the warranty period. If a defect arises and a valid claim is received within the warranty period, we will either:
- Repair the defective item at no charge, using new or refurbished replacement parts.
- Replace the item with a pre-owned product that is equivalent to the original product.
- Offer a partial or full refund at our discretion.
Warranty Claim Process
To file a warranty claim, please follow these steps:
1. **Contact Us:** Reach out to our Customer Service team at [customer service email/phone number] with your order number, a description of the issue, and any supporting documentation (e.g., photos or videos of the defect).
2. **Assessment:** Our team will assess your claim and may request additional information or evidence to process your request.
3. **Return Authorization:** If your claim is approved, we will provide you with a Return Authorization (RA) number and instructions on how to return the item to us.
4. **Return the Item:** Ship the item back to us as instructed. Please ensure it is securely packaged to prevent damage during transit. You are responsible for the return shipping costs.
5. **Resolution:** Once we receive the item, we will inspect it and determine the appropriate course of action (repair, replacement, or refund). We will keep you informed throughout the process and aim to resolve the issue as quickly as possible.
Exclusions and Limitations
This warranty does not cover:
- Damage caused by misuse, abuse, or improper maintenance.
- Normal wear and tear, including but not limited to, cosmetic damage such as scratches and dents.
- Items that have been modified or repaired by unauthorized persons.
- Loss or theft.
Additional Information
- **Proof of Purchase:** To make a warranty claim, you must provide proof of purchase, such as an order confirmation or receipt.
- **Transferability:** This warranty is non-transferable and applies only to the original purchaser.
- **Geographic Limitations:** This warranty is valid only for items purchased and used within the UK
If you have any questions about our warranty policy, please contact our Customer Service team at 01633 874579. Thank you for choosing Jeffries Fine Jewellers
Warranty Coverage
**New Items:**
We are proud to offer a comprehensive 2-year warranty on all new items purchased from our store. This warranty covers any defects in materials or workmanship under normal use during the warranty period. If a defect arises and a valid claim is received within the warranty period, we will either:
- Repair the defective item at no charge, using new or refurbished replacement parts.
- Replace the item with a new or refurbished product that is equivalent to the original product.
- Offer a partial or full refund at our discretion.
**Pre-Owned Items:**
For our pre-owned items, we provide a 6-month warranty. This warranty covers any defects in materials or workmanship under normal use during the warranty period. If a defect arises and a valid claim is received within the warranty period, we will either:
- Repair the defective item at no charge, using new or refurbished replacement parts.
- Replace the item with a pre-owned product that is equivalent to the original product.
- Offer a partial or full refund at our discretion.
Warranty Claim Process
To file a warranty claim, please follow these steps:
1. **Contact Us:** Reach out to our Customer Service team at [customer service email/phone number] with your order number, a description of the issue, and any supporting documentation (e.g., photos or videos of the defect).
2. **Assessment:** Our team will assess your claim and may request additional information or evidence to process your request.
3. **Return Authorization:** If your claim is approved, we will provide you with a Return Authorization (RA) number and instructions on how to return the item to us.
4. **Return the Item:** Ship the item back to us as instructed. Please ensure it is securely packaged to prevent damage during transit. You are responsible for the return shipping costs.
5. **Resolution:** Once we receive the item, we will inspect it and determine the appropriate course of action (repair, replacement, or refund). We will keep you informed throughout the process and aim to resolve the issue as quickly as possible.
Exclusions and Limitations
This warranty does not cover:
- Damage caused by misuse, abuse, or improper maintenance.
- Normal wear and tear, including but not limited to, cosmetic damage such as scratches and dents.
- Items that have been modified or repaired by unauthorized persons.
- Loss or theft.
Additional Information
- **Proof of Purchase:** To make a warranty claim, you must provide proof of purchase, such as an order confirmation or receipt.
- **Transferability:** This warranty is non-transferable and applies only to the original purchaser.
- **Geographic Limitations:** This warranty is valid only for items purchased and used within the UK
If you have any questions about our warranty policy, please contact our Customer Service team at 01633 874579. Thank you for choosing Jeffries Fine Jewellers